Introduction

At New Age Canada Inc., we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website.

1. Information We Collect

We collect two types of information from users:

  • Personal Information: Information that can be used to identify you as an individual, such as your name, email address, phone number, shipping address, payment details, and purchase history. This information is collected when you make a purchase, create an account, or subscribe to our newsletter.
  • Non-Personal Information: Information that cannot be used to identify you, such as browsing behavior, demographic information, and aggregate data. This information is collected through cookies and other tracking technologies.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending you order confirmations and shipping notifications.
  • Customer Service: To respond to your inquiries, provide customer support, and resolve any issues you may have with your purchase.
  • Marketing Communications: To send you promotional offers, newsletters, and updates about our products and services. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
  • Website Improvement: To improve our Website’s functionality, design, and content, based on user behavior and feedback.
  • Legal Compliance: To comply with legal obligations, such as tax reporting and data protection regulations.

3. How We Share Your Information

We may share your information with the following third parties:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our Website, processing payments, fulfilling orders, and providing customer service. These service providers are required to protect your information and use it only for the purposes specified by us.
  • Legal Authorities: We may disclose your information if required by law, or if we believe that such action is necessary to comply with legal proceedings, protect our rights, or ensure the safety of our users.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our Website. You can manage your cookie preferences through your browser settings.

5. Data Security

We take data security seriously and implement a variety of measures to protect your information:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect your personal information during transmission.
  • Firewalls: Our servers are protected by firewalls to prevent unauthorized access.
  • Secure Payment Processing: We partner with reputable payment gateway providers who comply with industry security standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us at info@newageamerica.com.

8. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete the information.

9. International Data Transfers

If you are accessing our Website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada. By using our Website, you consent to the transfer of your information to Canada, where it will be subject to the laws of Canada.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@newageamerica.com.